Frequently Asked Questions
Everything you need to know about shopping with NEC UK
What are your shipping options within the UK?
We offer Standard Shipping (3-5 business days) and Next-Day Delivery for orders placed before 2 PM GMT. Free standard shipping is available on all orders over £75.
What is your return policy?
We offer a 28-day return policy. Items must be unworn, unwashed, and have all original tags attached. Please use our online portal to generate your prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 30 minutes of placing your order by contacting our customer support team.
Are your materials sustainably sourced?
At NEC UK, we are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.