Returns & Exchanges
At NEC UK, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items with original tags. If your new wardrobe piece isn't the perfect fit, our streamlined exchange and refund process ensures a hassle-free experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship the Parcel
Print your prepaid shipping label from the portal, attach it to the package, and drop it off at any authorized courier location across the UK.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing